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CHAPTER 1 “STAYING AT A FIVE STAR HOTEL”
1. SNAPSHOT
Have you ever had a long travel and had to stay at a hotel? Then, do you know who else the hotel staffs?
Here are some staffs in a hotel.
Try to mention 2 other staffs in a hotel that you know.
2. WORD POWER
After you know who else the staffs of a hotel, now match the following hotel staffs with their jobs.
Cooking you delicious meals
Checking you in and out
Cleaning the rooms on a daily basis
Carrying your luggage to and from your room for you
Overseeing day-to-day operations
Finding your reservation
Bringing your meal order to your room as quickly as possible
Taking complaints or compliments about hotel staff, food or your room
Filling requests for things such as extra towels
3. CONVERSATION “May I Help You?”
Listen and Practice.
Listen to the conversation again.
What does the guest want to do? What does the hotel staff say to offer her help?
4. GRAMMAR FOCUS “Offering Help”
What would you say in this situation?
1. You are a waitress in a hotel restaurant. You want to offer the guest something to eat.
You : Can I get you some meal?
2. You are a bellhop. You want to offer your help to the new guest to bring his luggage to his room.
You ; ………………………………………………………………………………………………………………………….
3. You are front desk clerk of a five star rated hotel. You want to offer your help to the new guest who has just arrived.
You : …………………………………………………………………………………………………………………………..
4. You are a housekeeper. You want to offer the hotel guest more towels.
You : …………………………………………………………………………………………………………………………..
5. You are a waiter in a three star hotel. You want to offer the guest something to drink.
You : ………………………………………………………………………………………………………………………….
5. LISTENING
You are staying in a five star hotel. Listen to the staff of the hotel mentioning some amenities you can get from the hotel. Write down on your note.
6. READING
Put (T/F) to identify whether the following statements are true or false.
1. ( ……F…… )Hotel star ratings rank quality on a scale of one to seven.
2. ( …………… )The star rating system is a good indicator of hotel quality and services.
3. ( …………… )Five-star hotels are the most expensive hotel.
4. ( …………… )Four-star rated hotels offer low quality service and upscale amenities.
5. ( …………… )Hotels with a three-star rating feature personalized service, gourmet restaurants, room service and state-of-the-art fitness centers.
6. ( …………… )Two-star hotels offer basic value accommodations.
7. ( …………… )One-star rated hotels do not meet the most basic, budget traveler's needs.
7. PAIR WORK
Complete the information by asking one another.
STUDENT A
Note :
• Do five-star hotels provide continental breakfast for their guests?
• Do …………… hotels provide ………………………………… for their guests?
STUDENT B
Note :
• Do five-star hotels provide cable TV for their guests?
• Do …………… hotels provide …………… for their guests?
8. INTERCHANGE
9. WRITING
REFERENCES
Books
Azar, Betty S. 2003. Fundamentals of English Grammar (Third Edition). United States of America: Longman.
Murphy, Raymond. 1993. English Grammar in Use (For Beginner). Cambridge: Cambridge University Press.
____________. 2008. Oxford Learner’s Pocket Dictionary (Fourth Edition). Oxford: Oxford University Press.
Richards, Jack C. 2003. New Interchange: English for International Communication Resource Book. Cambridge: Cambridge University Press.
Websites
http://esl.about.com/od/grammarstructures/a/f_offering_help.htm
http://honeymoons.about.com/od/hotelresortreservations/ht/reservations.htm
http://www.ehow.com/facts_5453475_hotel-star-ratings.html#ixzz1d4ES0ptO
http://www.ehow.com/facts_5407712_types-hotel-positions.html#ixzz1d4LOFZZc
http://www.esl-lab.com/vocab/v-hotel.htm
http://www.google.co.id/imghp?hl=id&tab=wi
http://translate.google.co.id/?hl=id&tab=wT
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